Try Before You Buy

When does the try period start for an order?

A try period is a set period of time in days that you will have to make a "keep" or "send back" decision for any TBYB items in their order. The Try period starts as soon as ALL items in an order are delivered and ends either when you make a "keep" or

When am I charged for my order?

There are several transaction events throughout the Try Before You Buy order cycle. Timing for charge and refund transactions will depend on a number of factors. The most common are:. Customer is charged at checkout for any upfront paid items as well

How can I initiate a return?

During the Try Period, customers can use their Blackcart Customer Portal to initiate a return for items in their Try Before You Buy order. There are two different ways customers can access their Customer Portal account:. As soon as their order is con

What happens if the returned package includes items that are damaged, missing, or do not match the items indicated by the customer as being returned?

If a returned order contains used, damaged, missing, or incorrect items upon arrival, the customer will be charged for said items.

How can I track my order status?

Customers will receive an email from Blackcart with their unique order tracking information as soon as their order is fulfilled and shipped. This tracking information is obtained directly from the order details in Shopify by Blackcart. Customers can

Can customers pick-up a Try Before You Buy order in-person?

Currently, Blackcart does not support in-person pick-up (or returns). Customers will only have the option of selecting a shipping method when checking out with Blackcart as a Payment method.